Due to the COVID-19 pandemic, we are constantly having to work around delays with our manufacturers, distributors, and postal couriers. Please bare with us as we try to ensure the safety of our customers and staff.
Wallflower Merch processes orders in within 2-5 business days and then ships them out of our international fulfilment hub in Amsterdam, Netherlands.
Preorders, custom made items, and products on backorder will have an estimated shipping timeframe in the product description (typically 4-8 weeks). It is our policy to ship all items in an order together. However, some items may have to be shipped separately due to extenuating circumstances. We will notify you if that happens.
Below is a summary of the shipping services that are available:
Customers in the EU will be charged VAT upfront and not have to pay customs or import fees upon delivery. Customs fees, taxes, and additional fees may apply for international shipments (outside of the EU). Wallflower does not charge for these fees up front because of varying rates between countries. Your local post office may hold the package until such fees are paid. Please contact your local customs and/or post office for more information.
Any packages that are returned as “refused” or “unclaimed” will be refunded for the items sent back. Shipping will not be refunded in such cases. If the package is sent back before you were notified or does not arrive within 8 weeks, please contact us. We will file a claim that the package was lost and issue a refund for the item(s) only.
Shipping will be refunded to EU customers only.